Tokyo, Japan, Apr 13: On March 30, 2026, transcosmos and transcosmos online communications began offering an automated message translation feature of KANAMETO—a LINE-powered Government DX tool—to Kumamoto City, Kumamoto Prefecture, as part of the city’s existing KANAMETO services to support the implementation of multilingual functionality on the city’s LINE official account.
Kumamoto City began using a LINE official account in 2018 and has since distributed a wide range of information, including event updates, childcare, health, and community safety information.
On March 30, 2026, Kumamoto City upgraded its LINE official account to a multilingual version with the introduction of KANAMETO’s automated message translation feature. The renewed account supports messaging in English, Chinese (Simplified and Traditional), Korean, Indonesian, Nepali, and Vietnamese, in addition to Japanese.
When users add the Kumamoto City LINE official account, a message prompting them to configure message settings appears in multiple languages. After selecting their preferred language in the settings, users can receive messages translated into their chosen language. Users may also choose to receive the original Japanese text together with the translated messages.
In addition, by using KANAMETO’s Rich Menu switching feature in combination with the automated translation function, Kumamoto City can display Rich Menus in translated languages for users who choose to receive information in languages other than Japanese.
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